Shipping policy

Thank you for visiting and shopping at Kestreli.com. Following are the terms and conditions that constitute our Shipping Policy.

All orders made before 2:00PM are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

During peak season and promotions, delivery times may be slightly longer.

Courier:

During peak season and promotions, delivery times may be slightly longer.

USA: We ship to all 50 states (and Washington D.C.) Monday through Friday (excluding public holidays). Please note that we do not ship to APO/FPO/DPO addresses.

How do I track my order?

Our shipping time is calculated from the time of order confirmation and includes 24 hours for processing and shipping (business days only). Please note that shipping times may be longer during promotions.

Once your order is packed, we will send you a shipping confirmation email with shipping information and an online order tracking link as soon as possible. Please note that tracking information may take 1-2 days to update.
You can also track your order in your account.

Taxes

Taxes will be calculated based on your shipping address and will be detailed on the checkout page. Please be sure to select your location to view the correct local market price, estimated delivery time, and shipping costs.

We ship to all regions on a Delivered Duty Paid (DDP) basis, meaning all applicable import duties will be included in the product price.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Kestreli is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Kestreli not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number and by emailing aftersales-05@outlook.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

Location: 4198  Sunrise Road, Las Vegas, NV 89109, US

E-mail: aftersales-05@outlook.com

Phone: +1 702-419-2480

Customer support hours: Monday - Friday 8:00am - 6:00pm CT